Frequently Asked Questions

No, guest checkout is available. However, creating an account allows you to track orders, save addresses, view purchase history, and receive early access to new releases.

We use industry-standard encryption and security measures. Your data is never sold to third parties. Read our Privacy Policy for complete details on data collection and usage.

Yes, click 'Unsubscribe' in any marketing email or update your preferences in your account settings. You'll still receive order confirmations and shipping notifications.

Every authentic DYSTOWNED piece includes a DUID tag. Visit our verification page and enter your DUID code to access production details, authenticity confirmation, and care information.

Report suspected counterfeits to legal@dystowned.com. Include photos of the item and DUID tag (if present). We take intellectual property protection seriously and will investigate all reports.

Each garment includes specific care instructions. Generally: cold water wash, air dry, minimal heat. The DUID tag is permanent and will not be affected by normal washing. Avoid harsh chemicals or dry cleaning unless specified.

No. The CNC-milled carbon steel DUID tag is designed to withstand normal washing and wear. It may develop natural patina over time, which is intentional and adds to the garment's unique character.

Minimal shrinkage may occur with natural materials. Our garments are pre-washed during production to minimize this. Follow care instructions carefully to maintain fit and quality.

Browse our collection, select your size, and add items to cart. Complete checkout with your shipping and payment information. You'll receive an order confirmation email immediately.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted channels.

Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter production and cannot be changed. Contact us immediately at orders@dystowned.com for assistance.

Currently, we do not offer payment plans or financing options. All orders must be paid in full at checkout.

Every DYSTOWNED piece includes a unique DUID (DYSTOWNED Unique Identifier) embedded in CNC-milled carbon steel. This permanent tag authenticates your garment and links to production data including materials, construction date, and craftsperson signature.

Refer to our size guide available on each product page. Our garments are designed with specific fits - some oversized, others tailored. When in doubt, contact us with your measurements for personalized sizing advice.

Yes, all DYSTOWNED pieces are designed as unisex garments. Our sizing and cuts are intended to work across all body types, focusing on quality construction and intentional design rather than traditional gender categories.

We use only premium natural materials: 100% cotton (including French Terry and heavyweight canvas), wool, linen, and leather. No synthetic blends, no compromises. Each material is sourced from certified mills with ethical practices.

Returns accepted within 30 days of delivery for unworn, undamaged items in original packaging. Custom or personalized items cannot be returned. Return shipping costs are customer responsibility unless due to our error.

Email orders@dystowned.com with your order number and reason for return. We'll provide a return authorization and instructions. Include the DUID tag and all original packaging.

Yes, exchanges are available for size or color variations within 30 days. The replacement item must be in stock. Price differences may apply for different products.

Refunds are processed within 3-5 business days of receiving your return. The refund will appear on your original payment method within 5-10 business days depending on your bank.

Domestic shipping: 3-5 business days. International shipping: 7-14 business days. Express options available at checkout. All orders are processed within 1-2 business days.

Yes, we ship worldwide. International customers are responsible for customs duties and taxes. Shipping costs are calculated at checkout based on destination and weight.

You'll receive a tracking number via email once your order ships. Track your package through our website or directly with the carrier. Orders typically ship within 24-48 hours of placement.

We're fully responsible until your order reaches you safely. Contact us immediately if your package is lost, damaged, or stolen. We'll replace or refund your order at no cost to you.

Yes, we work with select retailers and partners. Wholesale inquiries require minimum order quantities and approved retail locations. Contact wholesale@dystowned.com for application details.

We're open to meaningful collaborations that align with our values and aesthetic. Send detailed proposals to partnerships@dystowned.com. We review all submissions but respond only to those that fit our criteria.