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Answers about products, orders, shipping and returns
No, guest checkout is available. However, creating an account allows you to track orders, save addresses, view purchase history, save items to a wish list, and validate your DUID(s).
We use industry-standard encryption and security measures. Your data is never sold to third parties. Read our Privacy Policy for complete details on data collection and usage.
Yes, click 'Unsubscribe' in any marketing email or update your preferences in your account settings. You'll still receive order confirmations and shipping notifications.
Every authentic DYSTOWNED piece includes a Metal DUID tag. Log in or create an account, visit our verification page and enter your DUID code to access production details, authenticity confirmation, and care information.
Report suspected counterfeits to legal@dystowned.com. Include photos of the item and DUID tag. We take intellectual property protection seriously and will investigate all reports. Remember. All products possess either a C260 Brass, Sterlium Plus .925 Silver, or Palladium White Gold Metal embellishment.
Each garment includes specific care instructions. Generally: cold water wash, air dry, minimal heat. The DUID tag is permanent and will not be affected by normal washing. Avoid harsh chemicals or dry cleaning unless specified.
The DUID tag is designed to withstand normal washing and wear. It will develop a natural patina over time, which is intentional and adds to the products unique character.
With our cotton based materials it is possible shrinkage may occur but in negligible amounts as we do perform a pre-shrink process on all fabrics before assembly, as well as many of our pieces being garment dyed -- which further enhances the pre-shrinking. Ensuring the shirt you buy, stays the same after 50 washes and wears. Follow care instructions carefully to maintain fit and quality.
Browse our collection, select your size, and add items to cart. Complete checkout with your shipping and payment information. You'll receive an order confirmation email immediately.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Klarna and bank transfers. All payments are processed securely through encrypted channels. If you'd like to pay via Crypto or Cash In-Mail, please contact sales@dystowned.com to set up a consultation.
Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter production and cannot be changed. Contact us immediately at orders@dystowned.com for assistance.
Yes, we offer payment plans through Klarna.
Every DYSTOWNED piece includes a unique DUID (DYSTOWNED Unique Identifier) engraved in a custom-designed, distressed, precious metal tag. This permanent tag authenticates your garment and links to production data including materials, construction date, and designer signature. This DUID tag almost entirely prevents counterfeiting due to its complex sourcing, design, assembly & finishing process.
Refer to our size guide available on each product page. Our garments are designed with specific fits - some oversized, others tailored. When in doubt, contact us with your measurements for personalized sizing advice.
Not all of them. The shop lists pieces separately under Mens and Womens.
We use only premium natural materials such as Supima Cotton, Grade 5 Mulberry Silk, Merino Wool, Cashmere, and Linen. Even for our internal trims we utilize Lenzing A.G.'s "TENCEL" Lyocell product. We also collaborate with other brands such as Loro Piana for exclusive pieces.
DYSTOWNED does not offer cash refunds. An accepted return is exchanged for another piece — it is not refunded to your card.
Every piece we make is a one-off. Once a piece has been worn or opened it cannot go back into the run, so the only ground for a return is condition.
A piece is eligible for exchange only if it is completely untouched:
- Unworn and unwashed
- Unaltered — no tailoring, hemming, resizing, or repair
- Every tag still attached
- Original packaging intact
- The DUID host still sealed and unopened
If any of those is not true, the piece cannot be returned or exchanged. Opening the DUID host makes a piece non-returnable on its own — it is the record of ownership, and once opened it has been claimed.
Custom and personalized pieces cannot be returned or exchanged under any circumstances.
If a piece reaches you with a manufacturing fault, or is not the piece you ordered, this policy does not apply and you are not out of pocket.
We will exchange the piece, or repair it, at our cost — including return shipping. Where the piece cannot be replaced, which for a one-off run is often the case, we will refund it in full.
Tell us within a reasonable time of delivery, with photographs of the fault, and we will arrange it.
Write to contact@dystowned.com with your order number and the piece's DUID, and tell us what you would like to exchange it for.
Do not send anything back before we have replied. A piece returned without an agreed exchange cannot be processed and will be sent back to you.
Once we confirm, we will tell you where to send the piece. We inspect it against the conditions above on arrival. If it meets them, your exchange is dispatched. If it does not, we return it to you and the original sale stands.
You pay return shipping on an ordinary exchange. We pay it when the return is our error — a manufacturing fault or a mis-shipped piece.
We recommend a tracked service. Until a piece reaches us it remains your responsibility, and we cannot exchange a piece that does not arrive.
Domestic shipping: 3-5 business days. International shipping: 7-14 business days. Express options available at checkout. All orders are processed within 1-2 business days.
Yes, we ship worldwide. International customers are responsible for customs duties and taxes. Shipping costs are calculated at checkout based on destination and weight.
You'll receive a tracking number via email once your order ships. Track your package through our website or directly with the carrier. Orders typically ship within 24-48 hours of placement.
Risk of loss and title pass to you upon delivery to the carrier.
Yes, we work with select retailers and partners. Wholesale inquiries require minimum order quantities and approved retail locations. Contact wholesale@dystowned.com for application details.
We're open to meaningful collaborations that align with our values and aesthetic. Send detailed proposals to partnerships@dystowned.com. We review all submissions but respond only to those that fit our criteria.